Small businesses are always looking for ways to compete with the major corporations in their industry. While this isn?t always easy to do, cloud-based solutions can help remove some of the load your small business is experiencing. We?re not talking data storage or backup here, but cloud-based phone systems for your business. With a hosted phone system, someone remotely manages your system and makes changes for you, saving your small business valuable time. This isn?t the only benefit or the only reason why more and more small businesses are considering cloud solutions. When it comes to your business, it?s all about the bottom line.
Cost Savings
Small business owners are likely to gravitate towards more cost-effective solutions that increase their efficiency. A cloud-based phone system is one way small business can save money. Cloud PBXs can be extremely cost-effective, around $20/month per extension, and are very reliable. A hosted PBX is a PBX system that is run and maintained by a VoIP service provider. All the hardware components of the PBX system are stored at the service provider?s data center, saving you space and the cost that would be present if you hosted the system yourself. With a hosted PBX solution, small business owners can spend much less on hardware, software, maintenance, and storage and some studies estimate this amounts to nearly 40% savings. These cost savings are often enough to convince small businesses to make a shift towards the cloud if they haven?t already.
Time Savings
There are more reasons, however, that this trends keeps accelerating. Because your phone system isn?t based somewhere on-site, you have the flexibility to get done what you need without the worry of finding a way to house and maintain the PBX system in your own office. While a lot of customer interaction takes place online, many customers still preferring calling in to connect with a business or ask a customer service question. When working with a hosted PBX provider, small businesses have access to the full range of standard VoIP features like auto attendants that act as automatic operators so they can spend less time answering and transferring calls and spend more time focused on the core of their businesses. You can cut back on time spent acting as a receptionist, reconfiguring settings and record keeping.
Support
Small business owners tend to open up shop when they?ve discovered where their passion lies and they?ve found funding to get things up and running. While you may be an expert in whatever it is your business does, you may not be as tech savvy as some others. With a cloud-based phone system, you have easy access to great support. Unless you have a thorough understanding of business phone systems, this support system will come in handy should you hit a road bump when setting up a new feature or making a change to the preference settings you?ve put in place. Since cloud-based services are often monitored at all hours, you can get a problem diagnosed and fixed much faster than if you had to schedule an appointment with a technician.
Small businesses are continuing their movement towards cloud-based solutions each year with the percentage increasing year over year. The cost and time saving small business encounter are convincing reasons for the continuation of this trend. The cloud movement of small businesses doesn?t seem to be going anywhere as providers continue finding ways to give these business owners large corporation functionalities at lower prices with fast support systems in place.
Guest Author Bio: Erica Bell is a small business writer who focuses on topics such as phone system solutions and small business trends. She is a web content writer for Business.com Media, Inc.
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